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In this module, you extend your agent’s capabilities in Microsoft Copilot Studio by giving it access to tools, learn the difference between the different tools, build a custom prompt, and execute an order cancellation using an agent flow.

Learning objectives

This module explains how to:

• Understand the difference between the tools available in Copilot Studio.
• Add prebuilt tools using connectors to perform real-time tasks.
• Build and test a custom agent flow that initiates an order cancellation.
• Control how tools are utilized.
• Link multiple elements like topics and actions into seamless conversational experiences.

web development

In this module, you extend your agent’s capabilities in Microsoft Copilot Studio by giving it access to autonomous triggers, customize the agent’s triggers to perform conditionally when specific conditions are met, learn how to test and validate your trigger’s behavior, monitor the agent’s activity, and publish changes to the agent.

Learning objectives

This module explains how to:

• Understand the purpose and structure of autonomous triggers.
• Create a trigger that activates when a new email is received in a monitored Outlook inbox.
• Test and validate your trigger with real-world data.

testing

In this module, you build a conversational agent in Microsoft Copilot Studio, starting with the importing an agent solution, building an agent using natural language, and preparing the agent with knowledge sources to ground its answers in real-world data.

Learning objectives

This module explains how to:

• Import a Dataverse solution.
• Build an agent in Copilot Studio using natural language input and configure advanced behavior settings.
• Navigate Copilot Studio’s interface, including key sections in the Overview page like, Topics, Knowledge, and Tools.
• Control the agent’s pretrained data by modifying its knowledge sources.
• Add internal and external data as agent knowledge sources.

supply chain

Microsoft 365 Copilot Chat makes it easy to build declarative agents that enhance productivity across your organization. In this module, you’ll explore the fundamentals of agent creation using Microsoft 365 Copilot Chat with templates and starting from scratch for a customer service declarative agent.

Learning objectives

In this module, you begin building agents in Microsoft 365 Copilot Chat, starting with a template agent, and ending with a custom agent built for customer service scenarios.

staff augmentation service

Learn Microsoft guidelines for the development of responsible conversational AI, such as chat bots and voice-controlled systems.

Learning objectives

In this module, you will:

• Identify the different types of conversational AI bots and common stakeholders
• Learn the benefits of making bots transparent and trustworthy
• Discover guidelines to ensure bots are reliable and accessible

software development

Discover how to build an autonomous agent by using Microsoft Copilot Studio to transform routine tasks into intelligent, automated workflows. This module introduces the fundamental concepts of autonomous agent capabilities, explores real-world applications, and provides exercises to help you practice building and deploying an agent effectively. Designed for learners with beginner to intermediate experience, this module offers a step-by-step approach to creating an autonomous agent. Throughout this module, you explore the core components of Copilot Studio, gain practical experience in building a no-code autonomous agent, and learn how to deploy and manage it in a live environment.

Learning objectives

This module explains how to:

• Explore use cases for creating an autonomous agent.
• Identify the core components of an autonomous agent.
• Build an autonomous agent in Copilot Studio.
• Integrate knowledge and configure actions, instructions, and triggers to your agent.
• Test and refine an autonomous agent in Copilot Studio.
• Deploy and publish the agent that’s built to Microsoft Teams.

school management

This module describes the setup that’s required to use Azure AI Services for Language to enhance the capabilities of a Microsoft Copilot Studio. Additionally, you’ll learn about Azure AI Services for Language and how to incorporate it into an agent.

Learning objectives
In this module, you’ll:

Explore why using more services is important for your agent functionality.
Learn about Azure AI Services for Language and its capabilities.
Review how to create an agent and prepare it for use with Azure AI Services for Language.
Learn how to call your Azure AI Services for Language service from within an agent with a Power Automate flow.

quote

Not only can agents created in Microsoft Copilot Studio be used in text based scenarios such as SMS and chat conversations with customers, but they can also be used as interactive voice response (IVR). This module explores how to set up a Microsoft Copilot Studio agent to use voice.

Learning objectives

This module explains how to:

• Explore the required setup for enabling a Microsoft Copilot Studio agent for voice capabilities.
• Learn why you’d enable an agent for voice.
• Install the necessary extensions.
• Set up the handoff with your voice provider.

mobile app development

Use Azure Bot Service to create custom bots that provide enhanced user experiences and augment applications. Examine bot functionality and design. Explore Azure Bot Service tools, including Bot Framework Composer, and when to use them.

Learning objectives

By the end of this module, you know more about:

• The features and functionalities of a bot.
• Bot design and using Azure Bot Service.
• Creating a bot by using Bot Framework Composer.
• How the Azure Bot Service components work together in Azure.

managed it services

Increasingly, copilots are becoming an important component of business applications. Solution architects need to understand the capabilities of Microsoft Copilot Studio when designing a Microsoft Power Platform solution. This module provides an in-depth description of Microsoft Copilot Studio and its capabilities.

Learning objectives

In this module, you will:

• Explore options for agents and how to choose where to start.
• Explore scenarios for agents.
• Learn about the components of Microsoft Copilot Studio.

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