Get started with Connected Customer Service for Dynamics 365 and Azure IoT

The Connected Customer Service Add-in for Microsoft Dynamics 365 integrates Internet of Things (IoT) devices with Microsoft Dynamics 365 Customer Service to help organizations create a proactive approach to providing service to customers.

Learning objectives

This module explains the following concepts:

• The Connected Customer Service Add-in for Microsoft Dynamics 365.
• How to choose a deployment type.
• How to install the Connected Customer Service Add-in.
• Customer assets and IoT alerts.

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