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  • Enhance Microsoft Copilot Studio agents

    Many times, you might need to leverage or integrate other technologies for your agent to provide the experience you want. This module examines some of the methods that you can use to enhance your Microsoft Copilot Studio agents such as leveraging Power Automate flow to add actions, and transferring conversations from an agent to Omnichannel for Customer Service.

    Learning objectives

    In this module, you will:

    • Initiate Power Automate flows directly from topics in your agent.
    • Configure agent to pass conversations to applications such as Omnichannel for Customer Service.
    • Extract content from support pages and configure it into agent topics that you can use in conversations.

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  • Get started with Microsoft Copilot Studio

    Microsoft Copilot Studio allows organizations to quickly create agents based on business scenarios their customers and employees can easily interact with as needed. In this module, you’re introduced to key concepts for agents.

    Learning objectives

    This module explains how to:

    • Create agents.
    • Test agents.
    • Analyze performance.

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  • Create an agent with Microsoft Copilot Studio and Dataverse for Teams

    Employees who have quick access to information make better decisions, reduce errors, and save money. Agents create a personalized experience that simplifies how employees get information. Microsoft Copilot Studio and Dataverse for Teams create intelligent agents to quickly respond to employee needs without building high-code solutions.

    Learning objectives

    In this module, you will:

    • Learn how to create an agent.
    • Discover how the agent can call Microsoft Copilot Studio to retrieve data from Dataverse for Teams.
    • Publish the agent to your team or the whole company.

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  • Set up Field Service to create work orders from IoT data

    Connected Field Service for Dynamics 365 integrates IoT devices with Dynamics 365 for Customer Engagement to help organizations create a proactive approach to servicing customers. It enables the registration, monitoring, and management of these devices into your organization’s established business processes.

    Learning objectives

    In this module, you will:

    • Learn about the installation and setup of Connected Field Service.
    • Read device data.
    • Set device alerts.
    • Learn about using the mobile app.

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  • Register and manage devices with Connected Field Service for Dynamics 365 and Azure IoT

    This module will focus on IoT Device registration and monitoring using the Connected Field Service solution including device registration (physical and non-physical), working with device twins, and streamlining device management and interactions.

    Learning objectives

    In this module, you will:

    • Differentiate IoT devices (physical and non-physical)
    • Register and categorize IoT devices in Connected Field Service
    • Use command and property definitions to simplify device management
    • Use commands to interact with IoT devices

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  • Using IoT Central with Connected Field Service for Dynamics 365

    This module focuses on using IoT Central with Connected Field Service add-on for Dynamics 365 Field Service. The module walks you through building an IoT Central application and escalating the alerts into Dynamics 365.

    Learning objectives

    In this module, you will:

    • Describe Connected Field Service and Azure IoT Central.
    • Create and define an application in IoT Central.
    • Build rules in IoT Central that escalate to Dynamics 365.
    • Register and send commands to devices.

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  • Get started with Connected Field Service for Dynamics 365 and Azure IoT

    This module gets you started with Connected Field Service and Azure IoT

    Learning objectives

    In this module, you will:

    • Describe the difference between Azure IoT and Azure IoT Central and how they relate to Connected Field Service
    • Set up an environment with Connected Field Service
    • Identify the key components that comprise the Connected Field Service solution
    • Describe the flow of data from an IoT device to Dynamics 365 for Field Service

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  • Remotely monitor and service equipment with Connected Field Service for Dynamics 365 and Azure IoT

    This module focuses on the end-to-end process of remotely monitoring IoT enabled devices using the Connected Field Service solution including device registration, working with alerts, and designing processes to take specific actions.

    Learning objectives

    In this module, you will:

    • Explain the beginning and end process with Connected Field Service
    • Explain and demonstrate the relationship between Customer Assets and IoT Devices
    • Identify the components used to remotely interact with Devices
    • Create automated processes for servicing equipment

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  • Get started with Connected Customer Service for Dynamics 365 and Azure IoT

    The Connected Customer Service Add-in for Microsoft Dynamics 365 integrates Internet of Things (IoT) devices with Microsoft Dynamics 365 Customer Service to help organizations create a proactive approach to providing service to customers.

    Learning objectives

    This module explains the following concepts:

    • The Connected Customer Service Add-in for Microsoft Dynamics 365.
    • How to choose a deployment type.
    • How to install the Connected Customer Service Add-in.
    • Customer assets and IoT alerts.

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  • Connect IoT data to mixed reality with Azure Digital Twins and Unity

    In this module, you’ll learn to stream simulated operational telemetry data from physical assets to Azure Digital Twins and visualize data in Unity and mixed reality.

    Learning objectives

    By the end of this module, you’ll be able to:

    • Connect to a digital twin data source on Azure.
    • Stream telemetry data to assets in your Unity scene, using Azure services, including Azure Digital Twins.
    • Visualize the data in mixed reality by using Azure SignalR Service.
    • Send data updates from mixed-reality app back to Azure Digital Twins.

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